Version: 15 September 2024
These General Terms and Conditions apply to all legal relationships (agreements, offers, quotations) between Unique Equine Supplement SL (UES) and a natural or legal person (customer) for the supply of products or services.
General terms and conditions of buyers will not be accepted by UES.
Employees, third parties engaged by UES, and parent, sister or subsidiary companies affiliated to UES may also invoke these terms.
Offers by UES are non-binding unless otherwise stated in writing.
Agreements are established by confirmation by e-mail, post or by actual delivery or performance of services.
In case of delivery at UES' expense, the risk of the delivered products passes to the customer upon receipt.
Delivery may be in parts.
Stated delivery times are indicative and not final, unless expressly agreed otherwise.
4.1 Inspection on receipt
The buyer must check products carefully upon receipt.
Visible defects should be reported in writing within 7 days.
Non-visible defects should be reported in writing within six months as soon as they can reasonably be discovered.
4.2 Returns B2B
For business customers, returns are only possible in case of defects according to the conditions above.
4.3 Returns B2C (consumers)
Consumers within the EU have 14-day right of withdrawal upon receipt of the products, in accordance with EU legislation.
Return products should unopened, undamaged and in original packaging to be. Opened supplements cannot be returned due to hygienic reasons.
To initiate a return procedure, consumers should contact us at info@uniqueequinesupplement.com.
The cost of return shipping is for the consumer, unless the product is defective or incorrectly delivered.
Reimbursement will take place within 14 days upon receipt of the returned product, on the original payment method.
Note: the products are delivered via a fulfilment company in the Netherlands, even if billed from Spain.
Billing address: Unique Equine Supplement SL
Calle Antonio Machado 16, 41240 Almadén de la Plata, España
Delivery: Products are shipped via a fulfilment company in the Netherlands.
VAT / B2B: For business customers, the invoice includes Spanish VAT or intra-community delivery (0%), depending on the customer's VAT number.
VAT / B2C: For consumers within the EU, VAT is calculated according to the consumer's country (OSS scheme if applicable).
Payment: Invoices must be paid no later than the due date, without discount or suspension.
Absenteeism: In case of late payment, the buyer is automatically in default and due:
Statutory commercial interest on the principal amount
Extrajudicial and judicial collection costs
UES reserves ownership of delivered products until the invoice is paid in full.
Delivery, alienation or pledging by the customer is prohibited as long as ownership has not been transferred, except in the normal course of business.
In the event of non-performance, bankruptcy, suspension of payments, receivership, liquidation or shutdown, UES may rescind or suspend all or part of the agreement.
Outstanding claims can be claimed immediately.
UES shall not be liable for non-performance due to force majeure, including:
Supplier delays
Third-party equipment or software failures
Government measures
Electricity cuts, war, strikes, transport problems
Disease outbreaks or staff absences
UES is not liable for damage caused by:
Products that have not undergone any processing or have been produced on customer's prescription
Government measures
Incorrect use or incomplete information from customer
For B2B, liability is limited to direct damage and a maximum of the invoice value, with a ceiling of €45,000.
For consumers, liability may not be limited for personal injury or intentionally negligent damage.
For business customers, rights of action expire one year after arising, unless the claim has been brought before the competent court within that period.
The records of UES shall serve as full evidence, subject to proof to the contrary by the customer.
UES and customer process personal data according to the AVG.
UES acts in accordance with the privacy statement on the website.
Consumer buyers can exercise their rights in accordance with AVG.
B2B (corporate customers): On agreements with business customers Spanish law applicable.
B2C (consumers within the EU): Consumers are subject to their country's legal consumer rights; their rights are not limited by these conditions.
A reliance on the provisions of the Vienna Sales Convention is excluded.
